Privacy policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA

As provided in the European Union Regulation n. 679/2016 (hereinafter "GDPR") and in particular in art. 13, we provide below the information required by law regarding the processing of your personal data. Note for minors: if you are 16 years old or younger, please obtain permission from your parent / guardian before providing your personal data. The website www.natuned.com (hereinafter the "Site") is owned and operated by MIAPINK SL , with registered office in Rome, Via della Lungaretta, 94, (hereinafter referred to as " MIAPINK SL "). MIAPINK SL complies with applicable data protection laws and constantly works to improve the protection of its customers.

1. DATA CONTROLLER

The data controller is subject to art. 26 GDPR - European Privacy Regulation: - MIAPINK SL. TEL: 0034637615497

2. WHAT ARE PERSONAL DATA?

Personal data is identifiable as a natural person, such as name, surname, gender, email address, telephone number, date of birth, postal address.

3. WHAT PERSONAL DATA ARE PROCESSED?

3.1 Data entered by the user
If the user creates his/her personal user account, fills in the registration fields on the site or gives us his/her consent, we process the personal data thus provided, in particular the data as defined in section 2.

3.2 Navigation data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow Users to be identified. This category of data includes the IP addresses or domain names of the computers used by Users, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment. These data will be recorded in an anonymous and aggregate form and will be used, always in an aggregate form, for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted, always in an aggregate form, immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site.

4. WHEN DO WE RETAIN YOUR DATA?

We process your personal data when you create your personal user account, when you order products via our website or when you subscribe to our newsletter. Unless otherwise specified in the following provisions, the legal basis for this data processing is Article 6 Paragraph 1 b) and a) GDPR (performance of a contract and consent).

5. PURPOSE OF DATA PROCESSING

5.1 Account
To make purchases on our website, you must create a personal account (hereinafter "user account"). You can store your personal information in the user account and make it easier for you to make purchases in our online shop. To create a personal user account, we require your personal data, first and last name and, as the case may be, your address and telephone number. In addition, users must provide their e-mail address and a password of their choice. The e-mail address provided by users also serves as access data for the user account. In addition, users can store their personal data within the user account and thus conveniently shop in the online shop. The information can be updated at any time in the personal area of the user account ("

5.2. Order processing in our online shop
When ordering products in our online shop, the processing of personal data is for the purpose of enabling and optimising the processing of orders, including payment and delivery. When paying by credit card, we receive the payment ID and the last four digits of your credit card number from our payment service provider. We need this for authentication and allocation of your order and thus for your security. The personal data required for payment are collected directly by the payment service provider. The legal basis for the aforementioned data processing is Art. 6 para. 1 b) GDPR (performance of a contract) and Art. 6 para. 1 f) GDPR (legitimate interest, based on our interest in offering you a secure payment option with a credit card). Among other things, we also check all previous orders placed from your customer account. The system also checks whether the delivery address is different from the billing address, whether it is a new delivery address or whether the order is to be delivered to an intermediate center. After choosing the payment service provider, you will be asked for the data required to use this service. This payment information is forwarded directly to the respective payment service provider and is not stored by Natuned. If you create an account, the billing and delivery address data will be saved on our site in your user account so that you do not have to enter them again the next time you make a purchase. You can change this data at any time by logging into your account. The personal data processed for order management will be stored for 10 years as required by tax regulations.

5.3 Communications by email when an account is registered
When a user registers on our site, the system automatically sends confirmation of registration by email to the mailbox used by the user for registration.

5.4 Communication by email when a cart is abandoned
Following the abandonment of the cart, Natuned reserves the right to contact the user, only once by email, to offer assistance from Customer Service. Emails are sent to the email address indicated by the user during registration or to the email address indicated when composing the order in the case of purchases without registering an account. The email has the function of indicating to the user the channels through which they can receive assistance from Natuned Customer Service to resolve any problems that may arise during the composition of the order; the email is not of a commercial or promotional nature and no offers, promotions or discounts are sent.

5.5 Communications by email when an order is placed
Following the conclusion of the purchase contract, the system will automatically send the user some emails to update the user on the processing status of the order. The emails are sent to the mailbox indicated by the user during registration or to the email address indicated during order completion in the case of purchases without registering an account. The emails sent are personalized based on the type of payment chosen and contain information relating to payment, preparation of the order, shipping, etc. The cycle of automated emails concludes with the sending of a final email following delivery in which the user is offered the opportunity to provide an opinion on the service provided.

5.6 Newsletter
We offer all users of our community (users of www.natuned.com) the opportunity to receive our newsletter. To activate it, the user can register with his e-mail address on the appropriate page. The user can withdraw his consent at any time and without giving reasons. The easiest way to do this is to click on the "Unsubscribe" link found in each newsletter. The Newsletter may also contain advertising banners, advertisements and advertising offers. The legal basis for this process is Article 6, paragraph 1 a) GDPR (consent).

5.7 Contact via contact form
If you send us inquiries using the contact form, we will process the information provided, including your contact details, in order to process the request. In the event of follow-up inquiries, this additional data will also be stored. The legal basis is Article 6.1 b) GDPR (fulfilment of the contract - the processing of your data is necessary for the fulfilment of the contract to answer questions or requests) and Article 6 paragraph 1 f) GDPR (balancing interests - based on our interest in processing user inquiries for our website). As the Data Controller, Natuned informs that the personal data of Users, subject to their consent, may be processed by Natuned for the following purposes:
a) sending information, promotional and advertising material relating to Natuned brands (for example, but not limited to: sending newsletters, promotions, etc.);
b) developing studies and statistical research;
c) collect data and information in general and specific ways on consumer guidelines and preferences and process them by electronic means to identify the products that may be of interest to them, in order to send the latter promotional communications expressly addressed to these products (so-called profiling).

6. METHOD AND PLACE OF TREATMENT

Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access. The database is accessible only to authorized parties using methods that guarantee protection and confidentiality, thanks to the adoption of security measures aimed at preventing data loss, illicit or incorrect use and unauthorized access. Despite all the measures adopted to safeguard your information, we cannot guarantee, at a technological level, that unauthorized access or abuse of services by third parties can be excluded.

DATA PROCESSING LOCATION

The processing relating to the Services of this Site takes place at the Data Controller's headquarters and is managed exclusively by the Data Controller's technical staff appointed for this purpose as an agent or by persons in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated. The personal data provided by Users who submit requests to join the Services are used exclusively to perform the service or performance requested and are communicated to third parties only if this is necessary for this purpose. As the data controller, Natuned may proceed directly or through any external processors indicated on the Site,

7. APPLICATION TO EXTERNAL SERVICE PROVIDERS - RESPONSIBLE

For the operation of our website, we provide external data processing service providers (e.g. order dispatch, software newsletters, data centers). If necessary, these service providers also process personal data. The service providers are carefully selected and monitored by us. The data is processed exclusively in accordance with our instructions and is also bound by this data protection declaration. Only with the express authorization of the User, Natuned proceeds to use its data for the same activities as in the previous point with the help of automated tools without the intervention of an operator and / or for the other purposes from time to time authorized by the User. The updated list of all data processors is available at each of the offices of the Controller and can be requested at the following email address: info@natuned.com. This list can then be supplemented and / or updated as necessary.

8. STORAGE PERIOD

Personal data will be retained only for the time necessary to achieve the purposes indicated here or as required by law (civil, fiscal and tax obligations in force). The data entered by the user pursuant to section 3.1 will therefore be deleted no later than 10 years after the expiry of the retention periods provided for by commercial and fiscal law. The data automatically recorded, as defined in section 3.2, will therefore be deleted or made anonymous after 24 months.

9. YOUR RIGHTS

As a data subject, in accordance with Articles 15-21 of the GDPR you have the right to:

obtain confirmation of the processing of personal data;
access the user's personal data and know their origin (when the data have not been obtained directly from the user), the purposes and aims of the processing, the data of the subjects to whom they are communicated, the data retention period or the criteria useful for determining it;
obtain the updating and correction of your personal data so that it is always accurate and accurate;
obtain the cancellation, in the cases provided for by art. 17 of the GDPR, of your personal data or request the limitation of processing;
obtain a copy of your personal data. You can therefore know what personal data we have in our possession, their origin and how they are used, request the updating, correction or integration and, in the cases provided for by the provisions in force, the cancellation, the limitation of processing or oppose their processing

If you wish, you can request to receive the personal data we hold about you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you. Any requests will be processed no later than one month after receipt, subject to the possibility of extending this period for a further two months, if necessary, taking into account the complexity and number of requests received by the Data Controller.

Furthermore, if you are registered on the Natuned site, you can extract, modify, delete your data by accessing the user area.

10. CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes to this Privacy Policy by sending an email to the address you have provided. Such material changes will take effect seven (7) days after such notice is provided.