FAQ

Frequently Asked Questions

From which countries can I buy online?

You can purchase online from any country belonging to the European Community

If I have a discount code where can I enter it?

Once you have chosen and added all the products you wish to purchase to the cart, go to the cart, look for the words "do you have a discount code?" and click it, a field will be activated where you can enter your discount code.

How can I delete a product from the cart?

Select the "X" next to the product you wish to delete, if you encounter difficulties contact our customer service!

Can I delete one or more items from an already completed order?

If the order has already been sent it is no longer possible to modify it, but you can always cancel or modify it before it is sent. Contact our customer service!

Can I know the status of my order?

As soon as you have completed the purchase you will receive a first "order confirmation" email, followed by communications sent to you via email when the package will be prepared and when it will be shipped.

Can I stop subscribing to natuned.com newsletters?

Of course, you can click on the “unsubscribe” link at the end of each newsletter.

How can I recover the password to access the natuned.com site that I forgot?

You can recover it in the "login" section where you will find a clickable message "I forgot my password"

Do I have to register on the natuned.com site to make a purchase?

No, you can also purchase as a guest.

Is the price I find on the shop the same as that charged in the natuned.com stores?

Our products have the same price both in natuned stores and in the online shop.

I would like to buy a pair of shoes, but what if they don't fit?

Natuned.com offers a completely free replacement service. You can help yourself in choosing by using our "size guide"; If the shoes purchased do not meet your needs, you can contact our customer service to arrange a replacement.

How much does the replacement service offered by natuned.com cost me?

The return and replacement service offered by natuned.com is completely free throughout Europe.

How to choose the best shoe for us, for our feet, in this section of our site you will find some advice for choosing your new shoes and above all for choosing the shoe that "will make you feel better".

Finding the right shoes is not always a simple operation, often we have to adapt our tastes to the comfort and occasion in which we will wear the chosen shoes. The right shoe par excellence in theory does not exist, but learning to combine well-being and beauty to avoid foot problems and have the right look for every occasion is certainly possible.

Let's see together how to choose the right shoes with useful tips for your feet.

How to choose the right shoes for every occasion

There are undoubtedly many types of shoes to choose from: low, sporty, medium-heeled, wedge. Then there are women's shoes with high heels that you either love or hate, but that in some situations can give that extra touch to our look. So let's see what are the right shoes to wear in different situations. 

For work Natuned recommends you fashionable but comfortable shoes

Do you have to go to the office? Choose women's shoes that are comfortable, but fashionable. A lot depends on the environment. To be on the safe side, you could go for a nice pair of black pumps, which match skirts and trousers, better to choose a heel of about 5 centimeters, so as to be comfortable and sober.

In the summer you can opt for wedges that allow you to slim your figure, but at the same time be comfortable, or choose a wide heel that is not too high.

In winter, the choice will have to fall on women's ankle boots or comfortable ankle boots, better if mud-colored or in dark colors so that they can be combined with different types of clothing. Also suitable are boots with a wide heel, ideal for wool dresses and on rainy days.

For a walk, choose a breathable and suitable shoe

How to choose a pair of shoes suitable for walking? If you have to face a long walk it is definitely better to avoid any type of heel. The correct combination is that of comfortable clothing with a pair of breathable shoes suitable for walking.

The main features of a comfortable shoe are

• lower rubber, the tread, which must be resistant to asphalt;

• rounded sole with small cuts that will make the shoe flexible;

• the upper must allow adequate transpiration, so choose a ventilated model;

• adequate ankle support, unlike normal sneakers.

For an elegant evening, simple and refined shoes

Choosing a woman's shoe for an elegant evening is always a delicate matter; surely an evergreen that can adapt perfectly to the occasion are a beautiful pair of black décolleté. Very clearly it depends on the garment you will wear: if the dress is a little black dress you can also choose a shoe in a brighter color to match the clutch while, if the dress is particular it is better to opt for more neutral colors, choosing white or black shoes.

And the heel? Choose the right heel for you: if you know how to walk in stiletto heels, the choice is ideal for slimming the figure, as long as the evening does not involve standing for too long. If you do not like very high heels, calmly opt for a décolleté with a 5 or 7 centimeter heel.

>For a night out at the disco or for a night out, choose an eccentric and particular women's shoe: if you love décolleté shoes, choose them in bright colors like gold or metallic colors that go well with both a short dress and a pair of black jeans, giving the look a touch of originality.

And for the winter?

For the winter, choose high boots with wedges that will also help you to slim your figure, combined with skinny pants or short dresses. If you don't like very high heels, you can opt for a pair of flat ankle boots, choose a model with fringes, studs or with particular embroidery to give a touch of originality. Pair them with short and not too flashy dresses. This type of ankle boot can also be worn in spring.

For the summer, there are those who cannot give up high heels in the disco, but be careful not to overdo it, if you do not want to end up with painful fullness. Always alternate stiletto heels with wide heels and wedges, perhaps choosing particular models that fully satisfy your taste.

How to choose the right shoes | Helpful tips

After seeing which shoes are suitable for different occasions, let's now discover some useful tips for having healthy feet and avoiding posture problems. Don't wear high heels too often, but use them for a few occasions when you won't be standing for too long. High heels can cause serious posture problems and back pain over time.

If you are used to wearing high heels often, it is advisable to get used to gradually decreasing the height, choosing shoes between 3 and 5 centimeters for every day. When buying shoes, eliminate any soft insoles inside and choose shoes that wrap around your foot without constricting it, to avoid problems such as hallux valgus. Buy and try on shoes in the afternoon, the best time of day, when your feet are not rested, but not too swollen either. Finally, if you want to dare with heels, but you are not sure you can resist, put a pair of ballet flats in your bag for emergencies.

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